Comprehensive guide to transport options for seamless travel
City Center
Puerto Morelos
7.1
mi
Airports
Cancun (CUN)
10.2
mi
Isla Mujeres (ISJ)
27.5
mi
What our guests says about facilities
The hotel offers amenities for your comfortable stay and unforgettable experiences
Amazing Spa Experience
I had the most rejuvenating experience at the spa. Veronica and Lucreia truly made my day special with their fantastic services. Their professionalism and care made me feel pampered and relaxed. I highly recommend their treatments to anyone visiting!
Charles123. USA, 2024-06-15Read full review on
Breakfast Buffet Delight
The breakfast buffet was great! I was impressed by the variety of choices available. From fresh fruits to delicious pastries, every morning was a good start to my day. It definitely set the tone for a great vacation!
EdgarW89. Canada, 2024-07-22Read full review on
Spacious Swim-Out Room
My swim-out room was large and convenient for quick dips whenever I wanted. It was such a treat to step out directly into the pool! A perfect blend of luxury and accessibility, making it a highlight of my stay.
JohnSmith77. USA, 2024-08-18Read full review on
Fun and Engaging Activities
The entertainment and activities by the pool were fantastic! I joined in on several games and events that were a lot of fun and really lively. The vibe created by the entertainment team was the cherry on top of my vacation experience.
JoeAdventurer. UK, 2024-09-30Read full review on
What’s included
General
Non-smoking rooms
Wi-Fi
Free parking
Safe deposit box
24-hour reception
VIP check-in/ -out
No pets allowed
Rooms/ Facilities for disabled
Wheelchair access
Adults only
Baggage storage
Locker room
Private beach
Elevator
Currency exchange
ATM/Cash machine
Hairdresser
Coffee shop
Sports & Fitness
Fitness center
Wind surfing
Snorkeling
Tennis court
Golf course
Pool tables
Yoga class
Sports trainer
Fishing
Services
Paid airport shuttle
Valet parking
Room service
Housekeeping
Laundry
Dry cleaning
Tours/Ticket assistance
Dining
In-room breakfast
Restaurant
Poolside snack bar
Snack bar
Special diet menus
Business
Business center
Meeting/ Banquet facilities
Fax/Photocopying
Children
Children's buffet
Children's play area
Game room
Spa & Leisure
Infinity pool
Beach access
Beach umbrellas
Sun loungers
Casino
Night club
Entertainment
Sun terrace
Garden area
Leisure/ TV room
Spa & wellness center
Sauna
Jacuzzi
Pedicure
Manicure
Body scrub
Facial
Treatment room
Body wraps
Back massage
Head massage
Full body massage
Foot massage
Make up services
Room features
Air conditioning
Mini-bar
Terrace
Garden furniture
Tea and coffee facilities
Ironing facilities
Bathroom
Free toiletries
Media
Flat-screen TV
Show more
Location
Carretera Federal 307 Tulum-Cancun Km 332,15, Sm31, Mz 03 77500,
Puerto Morelos,
Mexico,
77580,
Quintana Roo
Map view
Carretera Federal 307 Tulum-Cancun Km 332,15, Sm31, Mz 03 77500,
Puerto Morelos,
Mexico,
77580,
Quintana Roo
City landmarks
Bahia Petempich Beach
1.6
mi
Petempich Bay
2.2
mi
Unnamed Road
The Kay Club
2.4
mi
Moon Palace
3.0
mi
Puerto Morelos National Marine Park
2.9
mi
Moon Palace Golf Club
3.1
mi
Spa Center
Spa
3.1
mi
Carr. Cancun - Tulum
Piston Pueblo
3.4
mi
Restaurants
Armadillo
800 ft
Carretera Federal 307 Cancun-Playa del Carmen
Reviews and Ratings
Reviews from guests about their experience.
68%
loved their spa retreat and can’t wait to return.
Exceptional service
Delicious breakfast
Persistent room smell
Long wait times
6.8/10
Nice
Rooms
5.6
Location
5.0
Service
9.4
Dining
5.6
Guest reviews
6.8/10
based on 5 reviews
6.9
6.9/10 based on 95 reviews
Elizabeth
United States of America,
February
2025
7.0/10
I had a mixed experience at this hotel. The rooms were of a good size, but there was an unpleasant smell throughout my stay, which I struggled to get resolved. The service was exceptional, with staff going above and beyond to assist. The dining experience was a bit of a letdown due to long wait times and a bustling atmosphere. Overall, the value for money was decent, but the issues with the room and dining left me wanting more.
Rooms
5.0
The room was a nice size, but a persistent smell made my stay uncomfortable. I reached out for help five times, but the issue wasn't resolved.
Service
10.0
The service was amazing! Staff members were extremely helpful and always went above and beyond to assist with my requests.
Location
Dining
6.0
Breakfast was delicious, but I found myself waiting over an hour, and the restaurant was unbearably busy which made the experience less enjoyable.
Facilities
Exceptional service
Persistent room smell
Johnny
United States of America,
January
2025
6.2/10
My stay at the hotel had its highs and lows. The service was truly a standout, as the staff consistently went above and beyond to help. However, the rooms had an unpleasant smell that lingered throughout my visit, and I found it quite noisy due to the pool being right outside. The dining experience was also challenging with a busy atmosphere and longer wait times. Overall, there are some excellent features, but the issues with the room dampened the experience a bit.
Rooms
5.0
Unfortunately, my room had a persistent smell that never seemed to go away, and it was right in front of a really loud pool.
Service
10.0
The service was amazing, with staff who were extremely helpful and always willing to assist me with any requests.
Location
Dining
5.0
Breakfast was usually quite delicious, but over an hour wait can really test your patience, especially when the place is so busy.
Facilities
6.0
While the pool area was enjoyable, the noise level from it being close to my room was disruptive.
Bill
United States of America,
January
2025
6.8/10
I had a mixed experience at the hotel. The rooms were spacious and clean but unfortunately had a persistent smell during my stay. While the service was exceptional and staff went above and beyond to assist me, the dining experience fell short due to long wait times for breakfast and busy conditions. Overall, the hotel had a great size but there were a few drawbacks that impacted my stay.
Rooms
7.0
The rooms were a nice size and kept clean, though I encountered a lingering smell throughout my stay.
Service
9.0
The staff was incredibly helpful, going above and beyond during my 5-day stay, especially around the pools and bars.
Location
Dining
5.0
Breakfast was usually delicious, but it was unbearably busy with waits over an hour.
Facilities
6.0
The hotel offered decent amenities, but the overall noise and crowding made it less enjoyable.
Andrew
United States of America,
January
2025
7.0/10
I recently stayed at this hotel and found it to have an excellent atmosphere, with spacious rooms and friendly staff who went out of their way to assist. Unfortunately, I encountered a persistent smell in my room that I couldn't get resolved despite multiple requests for help during my stay. The breakfast service was incredibly slow at times, which detracted from the overall experience. Overall, it was a decent value for what I paid, but there are a few areas that could use improvement.
Rooms
6.0
My room was a really nice size but unfortunately had a persistent smell throughout my stay.
Service
9.0
The staff were extremely helpful and always went above and beyond to assist, which I really appreciated.
Location
Dining
5.0
Breakfast was usually delicious, but I often had to wait over an hour for it, making it uncomfortable during busy times.
Facilities
8.0
The facilities were well-maintained, especially the pool area, which I enjoyed during my stay.
Mark
United States of America,
December
2024
7.6/10
I had a lovely stay at this spa hotel, but it wasn’t without its quirks. The ambiance was beautiful, but there were some issues with the room's smell, which took away from the experience. While the service from staff around the pools and bars was fantastic, the dining experience was a bit chaotic, especially during peak times. Overall, it felt like a good value for a relaxing getaway, but some areas could use improvement.
Rooms
6.0
My room was beautiful but had an unpleasant smell throughout my stay. I contacted the staff for assistance multiple times, which didn’t resolve the issue.
Service
9.0
The service was exceptional, especially around the pools and bars. The staff were incredibly helpful and always went above and beyond.
Location
Dining
7.0
Dining was pretty busy and it took over an hour to get breakfast, but the food was usually delicious, including a fun make-your-own pancake machine.
Facilities
8.0
The hotel had beautiful facilities, especially the pool area, but it was located right in front of a loud pool, which could be distracting.